Terms and Conditions

Terms and Conditions

Welcome to the website of our company. www.hellenic-travelgroup.com is an electronic tourist-travel guide (Travel Guide) for advertising, sale and provision of services (here in after "website" or "site") of the sole proprietorship of Charalambos Stratigis at for the sake of brevity the "COMPANY"), based in Ammoudara Gaziou of the Municipality of Malevizi, Region of Heraklion, Crete (28 Apollonias Street, pc 71414), with the following information: No. Γ.Ε.ΜΗ. : 143850327000 - Chamber of Heraklion Tax Identification Number: 056332345- Tax Office: HERAKLION Email address: info@www.hellenic-travelgroup.com
Customer Service: +30 2810 317970 * * (from mobile and landline phone with local charge)

Through the above website, the COMPANY will provide visitors - users with information on all kinds of issues related to tourism in Greece in all types and levels, suggestions of opportunities or tips, even ticket pre-booking services, reservations and room rentals or car rentals. Possibilities of communication, organization of leisure trips, excursions, questioning and rental and reservation management services are provided.

Any advertisement, sale and / or provision of services carried out through the electronic travel  guide of the COMPANY  hosted on the website www.hellenic-travelgroup.com (hereinafter the "site"), existing as well as any new services included, are subject  to and governed by the following terms and conditions unless expressly stated otherwise. Any other Terms and Conditions are expressly excluded.

Every User who enters the site and transacts or makes use of the services provided there (hereinafter the "User" or "User" respectively) is considered to consent and unconditionally accepts the terms set forth herein, without exception. Therefore, before you sign in and use our website www.hellenic-travelgroup.com, read the following carefully and make sure that you understand and agree to these terms, rules, statements and conditions, as the further use and browsing at www.www.hellenic-travelgroup.com implies your explicit and unconditional consent and acceptance. If a User does not agree with these terms he must abstain from using the online store and from any transaction with it. The COMPANY  has  the right to change the terms of use at any time in accordance with the provisions below.

General terms

 THE COMPANY may, in its sole discretion, modify these Terms of Use without prior notice or information, whenever it deems necessary, and undertakes to inform users of any change, through the updating of its page, and in particular of the section concerning these terms of use. The COMPANY will post the current version of the terms of use, while the continued use of the application means the unconditional acceptance of these terms by the visitor. For this reason, each user is required to check the terms of use at regular intervals. In the event of total or partial invalidity or inability to apply individual terms, the validity of all other terms is not affected. The specific terms of use of the COMPANY are as follows:

1. Information & Services
The COMPANY  is committed to make every effort to ensure Users the truth, accuracy and completeness of the information contained on its website, regarding the identity and details of both the COMPANY and its associates, as well as the main or essential features of the services available through the website. THE COMPANY reserves and is not bound by any technical or typographical errors that were made inadvertently in the common experience or at the wrong suggestion of a cooperating company or due to reasons of force majeure and which it accepts to correct if they become aware of it.

2. Limitation of Liability
THE COMPANY fully complies with the provisions of Greek Law, namely the provisions of Law 2251/1994 on Consumer Protection, as applicable. The use of the online store is prohibited by minors or persons who lack legal capacity, for the access of the site of which the COMPANY  is not responsible. The content and information contained in www.hellenic-travelgroup.com are a suggestion of opportunity - offer to the respective visitor / user of the website and in general to the community of its users of the Internet, however, can in no case be construed as infallible information and / or advice, nor in any case conceal any instigation of specific actions. www.hellenic-travelgroup.com undertakes the collection, processing and distribution of content for the convenience of the tourist public, but without in any way guarantees the perfection, completeness, correctness, adequacy, validity and general suitability of the services provided by third party cooperating companies and the absence of possible errors. Therefore, the visitors of www.hellenic-travelgroup.com, using the services on their own initiative, assume the relevant responsibility for cross-referencing the information provided.

The COMPANY in the context of the transactions through the online store informs the User based on the observed data of availability or not of the products / services and in no case can guarantee the availability of them. Availability, prices, offers, itineraries and fares are subject to change and cancellation without prior notice. Consumers are therefore responsible for verifying validity based on their particular needs against each partner company individually. In any case, the COMPANY undertakes to inform the User in a timely manner about the unavailability, in which even in this case it does not bear any further responsibility.

The User of the services of www.hellenic-travelgroup.com understands and accepts that all the promoted services are provided "as is" while the COMPANY disclaims any responsibility related to the limited time, deletion, poor performance or inability of electronic storage of any data of users and / or any content of personal pages or services.

BUSINESS attempts to provide daily high quality services. In good faith, the COMPANY is not responsible and is not liable for any errors in features, photos and service prices listed on the site and cannot guarantee that there will be no errors for any reason when entering and / or updating the features and / and the price of a service / product. THE COMPANY  is committed to making every effort to provide high quality services, but cannot guarantee that there will be no interruptions or errors, as far as humanly possible.

The COMPANY is only responsible for heavy negligence and deceit, for errors and information that it provides or services  through its website, but in no case is it responsible for errors, omissions or generally illegal actions committed by third parties advertised on the website of the collaborating companies or even the users / visitors of the website themselves.

The visitor of www.hellenic-travelgroup.com understands and accepts that he must evaluate the respective risks and that he is solely responsible for any risks that may arise from the use of services by the advertised third party companies. In this sense, the visitor understands and accepts that it cannot be based solely on the content created by www.hellenic-travelgroup.com or submitted for posting on it, or presented through its pages and services. Omissions, misinterpretations, incorrect entries that may cause harm to the visitor-user, in no case are the responsibility of the COMPANY which bears no responsibility for actions of visitors or Members who do not verify the accuracy of the data.

THE COMPANY is not responsible for any unauthorized interventions of third parties in products and / or services and / or information available through the online store, as well as for any kind of damage suffered by the visitor of the pages, services, options and contents of www.hellenic- travelgroup.com, which he undertakes on his own initiative.

The COMPANY  is not responsible for any technical problems that may occur to users when attempting to access the Website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the Website or technical problem of the ISP. It also does not guarantee that its website or any other related site or the servers (servers) through which they are made available to visitors - members, do not contain "viruses" or other harmful programs.

The COMPANY is not responsible, nor is it obliged to compensate for any damage and / or non-pecuniary damage that may arise, from unreasonable inability to fulfill the provision, as indicative of a cause related to the operation or not and / or use of our website and / and misinformation made available by it, and in particular by third parties.

3. Responsibility of the User
 Each User / visitor is obliged, agrees and undertakes to use the services, information and data of our website as provided by law and based on the rules of good faith and business ethics. Before entering and using our website, www.www.hellenic-travelgroup.com, read carefully and make sure that you understand and agree to these terms, rules, statements and conditions, as your further use and browsing of the website www.hellenic-travelgroup.com, implies your explicit and unconditional consent and their acceptance.

The responsibility for the content of the transactions belongs exclusively to the User. THE COMPANY does not exercise any kind of correction or intervention in the data transferred by the User. In addition, the User agrees that all members, associates, employees, management, shareholders and other associates of the COMPANY are not responsible for anything that may arise from third parties using the site.

As a User you must, in particular, fill in correctly and accurately provide the following information: name, address, message, etc. in "online" contact forms. By entering our site, you declare that you are an adult and have full legal capacity, and you commit that you will not allow the use of your data and passwords to minors or persons who lack legal capacity. If your data and codes are used in this way, you are responsible, as the parental guardian of the minors or the right to represent the assisted persons. For this reason, please adhere to the basic rules of security of online transactions, as well as your obligations mentioned below.

The use of the website is subject to Greek, European and International rules of law and the User agrees not to use our site in a way that violates the applicable rules or good and transactional manners. In the context of the above, the User agrees and undertakes not to use our online store, indicatively and not restrictively, for the following purposes:

1) sending, publishing, sending by e-mail or other means of transmitting any content that is illegal for any reason, causes unlawful insult and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of information of any person.

2) sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc., and in particular by spreading threatening, racist, offensive, harassing, slanderous, defamatory, obscene, obscene or generally harmful content.

3) sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements)

4) sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others.

5) sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation any computer software or hardware.

6) Violation of applicable laws or regulations.

7) harassment of third parties in any way.

8) collecting or storing personal data about other users. Any use contrary to the above, except for any civil liability, results in termination of services provided without notice.

4. Pricing Policy
 The prices listed on our website can change at any time, without notice, even after placing an order, reservation or booking request. In this case, the User will be informed about the difference in price and will have to confirm within a reasonable time whether he wishes in any case to purchase the service by paying the additional amount.

The COMPANY does not have any responsibility and does not cover differences in the prices of services provided by any third party operating in Greece or Abroad in case the User has found the existence of a lower price afterwards. In the context of good faith and for your own third parties, if you find that a service is offered at an unusually low or high price compared to its usual value, please contact Customer Service at +30 2810 317970 or by sending an e-mail (e- mail) to our email address info@www.hellenic-travelgroup.com.

5. Intellectual & Industrial Property Rights
 All content on our website, including trademarks, marks, images, graphics, photographs, drawings, texts, patents, etc. form:
 1) or intellectual property of the COMPANY or its associates and is protected by the relevant applicable provisions of Greek law, European law and international conventions
 2) or intellectual property of third parties for which the COMPANY has received a license for its own exclusive needs and for the operation of the online store.

In particular, the names, images, logos and insignia that our website trades or represents under the trademark "HellenicTravelGroup" or third parties and their products or services, are exclusive trademarks of the COMPANY or third parties respectively protected by the relevant commercial  laws. Their appearance on the site should in no way be construed as a transfer or assignment of their license or right of use. Much of the content of the Site (such as data related to itineraries, fares, prices and offers) is the property of third party suppliers and distributors. Trademarked names are used informatively without any intention of infringing on those rights.

In addition, any software available through our online store for "downloading", is the intellectual property of the COMPANY, for which the following applies:
1) the use of such data by the server is restricted for informational and non-commercial purposes only or is for individual purposes only, therefore such data may not be copied, placed on another computer network or distributed by other means of communication.
 2) absolutely no intervention is allowed in these data or documents.
3) Any other use is strictly prohibited by law and may involve civil and criminal sanctions. Violators will be prosecuted.

It is forbidden to copy, transfer or create a derivative work based on the content of our online store or mislead the public about the actual provider of the online store. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.

6. "Links" (links) to other sites
 Where our website contains references to third party websites, the COMPANY is not responsible for the content of these pages as well as for any damage or injury that may arise from their use, as the visitor has access to them solely at his own discretion and responsibility.  In particular, the COMPANY is not obliged to control the availability, content, privacy policy, quality and completeness of the services of other websites (websites) and web pages where it may refer through "hyperlinks" or advertising messages ( banners). Therefore, for any problem that occurs during their use, the User must contact directly the respective websites, which are responsible for the provision of their services. The listing of the links in the online store is done for the convenience of the User and the COMPANY in no case approves, accepts and is not responsible for the content of any link.


7. Protection of Personal  Data
 The protection of the User's personal data is governed by the General Regulation for the Protection of Personal Data 2016/679/ EU and in general by the current national and European legal and regulatory framework for the protection of personal data. For more information about the use of the User's personal data, read the Privacy Policy.